ExpressRequest > Common Questions

How do I insert a new request?

You can insert a new request either of two ways:

•	Right click on the grid for the popup menu, select Insert Request.

•	Click the Insert button in the Data Toolbar.

Be sure to click the Post button of the Data Toolbar to save the request.

What do the request status codes mean?

•	All - All requests regardless of status.

•	Drafts - Requests you have entered but not submitted.

•	Submitted - Request entered and submitted to maintenance for attention.

•	Reviewed - Reviewed by maintenance, but not assigned to a work order.

•	Assigned - Request has been assigned to a work order.

•	Completed - Request has been completed via a work order.

•	Un-Resolved - Requests that cannot be immediately resolved via work order.

•	Cancelled - Requests that have been cancelled by you or maintenance.

Can I change the status of a request?

You can change the status of a request by editing the request and selecting the Status field, or by right clicking and using the pop-up menu. You cannot change the status to Assigned or Completed. This is handled automatically in maintenance by the ExpressMaintenance software.

How do I sort requests when viewing them in the grid?

You can sort on any column by clicking on the title button at the top of the column. Clicking the same title button toggles between Ascending and Descending.

What is the Jump To field?

You can type characters in the jump to field and ExpressRequest will automatically position to the nearest matching record. The positioning is based on the current sort column.

Can I change the layout of the requests grid?

You can change the column properties of the requests grid. Click the Grid Properties button in the upper left corner of the grid and the grid properties window will appear. You can define the order, width, and title of each column.

What do I do if I am getting a connection error?

You need to contact your system administrator and obtain the proper Server and Database names. This information must be entered correctly before the program will run. Once ExpressRequest connects, it will remember this information and you will not be prompted for it again. Please do not contact Express Technology for this information; we have no way of knowing the name of your SQL Server.